Frequently asked questions

HOW DO I KNOW YOU RECEIVE MY ORDER?

After placing your order, a confirmation message will be sent to you buy the email you submitted during checkout. The confirmation email will consist your order number and details about your order.

WHAT IF I DON'T RECEIVE CONFIRMATION FOR MY ORDER VIA EMAIL?

Please contact us through the live chat we always have an operator waiting to assist you.

HOW LONG DOES SHIPPING TAKES?

After successful completion of payment shipping takes 2-3 business days.

WHICH PAYMENT METHODS ARE AVAILABLE?

Payment methods available are Zelle, Paypal, Apple Pay, Venmo and Bitcoin.

WHY CAN'T I USE MY CARD TO PAY FOR MY ORDER

We currently don’t accept credit/debit card payment at the moment because our merchant API charges 8% fee on all transaction which was a rip-off to customers so we had to stop using that reasons why we resulted to payment methods which charges little or no fee at all

WILL I BE CHARGED SALES TAX?

Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is caculated based on the delivery location.

HOW WILL THE INFORMATION I PROVIDE BE USED?

We use the information you provide to make sure you receive the best of service. For example costumers are often informed through email, call or SMS about updates on shipping and also if there is a change in the ETA.

CAN I ADD ITEMS TO MY ORDER WHEN I HAVE ALREADY SUBMIT?

No we cannot, when you have placed your order, additional items can no longer be added to that same order. You can only place a new order with the additional items or place an order for the additional item.